And a couple of days beforehand I was given a delivery window (AM/PM). Horrific experience with Camborne branch and customer services. © 2020 Trustpilot A/S. Check our FAQ, For more information about PissedConsumer check out our Review #2249423 is a subjective opinion of poster. Tried email many times. Bensons For Beds Overview. Do you agree with Bensons For Beds’s star rating? Bed was in stock and delivered promptly. Now waiting until 31 Nov. We put a deposit down on both items right there and then as well as getting a discount!We left the shop with massive smiles on our faces and cannot wait for the day our bed arrives! We will only introduce you to these lenders. They firstly said to wait 72 hours, I waited and got no response and they said again they are still waiting. First of all they wanted to leave it in the kitchen (it weighed 43kgs!) Yesterday tried to contact by Twitter for an update, three messages sent. Review #2282434 is a subjective opinion of poster. Maybe that is their tactic, ignore us and hope we go away. Witnessed by two builders working on our house at time of delivery and they were shocked. “ Waited two months for the bed, then it didn't turn up on the delivery date.Not a peep from Benson's to explain why so rung customer services only to find out that we may receive the bed in January 2021. Bed arrived as promised but no headboard. This should have been stated and made available to the customer at the time of the sale. Your manager lied. Very happy with our final choice and it was delivered on the day promised. Very pleased with my i-gel mattress. What guarantee is there that the inspector will not give a biased decision in favour of Bensons as its their nominated and accredited company. Review #2303429 is a subjective opinion of poster. I think other courier organisations have a lot to learn from Bensions delivery team! They firstly said to wait 72 hours, I waited and got no response and they said again they are still waiting. PS I don't work for the company and I very rarely, if ever, give 5 stars but try as I might I can't fault Bensons this time. I would like a full refund so i don't have to deal with them never again! I found the shop assistant approachable and helpful. Took the mattress to the bedroom left it lumped on the bed complete with a full covering of plastic. ( The well known brand company has also said that they are unable to assist unless Bensons were to report a fault with the Mattress).Recently the mattress has become uncomfortable and started to deform so as per the guarantee we contacted Bensons and they told us that they could not do anything until we the "customer" appoint an inspector of a 3rd party company recommended by them and have paid inspection to prove the faulty Mattress and then they will consider our request. He is brilliant in his role in customer services and will go very far. On the delivery morning we got a email and a phone call. I was surprised at the time as the website said "Next day Delivery. Do not shop with this company unless you are after the worst possible customer service possible! She sorted our order efficiently, with extras for free, then sorted a delivery date. We did as they said that same day and the customer service team said they would arrange delivery of a new one within 3 weeks. This was obviously utter nonsense, given that there was an attempt at delivery in September, complete with a text message and tracking info for the delivery driver. Very helpful with any query’s I’ve had Highly recommend. We were greeted by a very friendly member of staff who knew each product he had in store and was able to show us both the mattress and bed frame.
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