benefits of personalisation in health and social care
November 13th, 2020

While it is often associated with direct payments and personal budgets, under which service users can choose to purchase the services that they receive, personalisation also entails that services are tailored to the needs of every individual, rather than delivered in a “one-size-fits-all” fashion. Coronavirus guidance for social care and social work, social care Users should assess their own needs, with or without support, play a full part in drawing up a wide-ranging support plan, rather than a narrower care plan, and directly purchase or choose the services they want. However, in the last few years a new concept has been introduced to the way social care is organised and commissioned. Under these types of contracts eligible service users have traditionally been placed with bulk-purchased provision that best meets their needs. There could be scope to extend direct payments to some forms of health care – in particular, to people with complex needs already using direct payments for their social care, continuing health care/long-term care, health care equipment and palliative care. There are various tools and resources available to help those involved in developing personalised services think about the issues around joint working. It should also be in a format that makes the information accessible to those concerned. It requires a significant transformation of NHS and other publicly provided services so that all systems, processes, staff and services are geared up to put people first. Service users need to have the confidence to state their views about services and to know that these will be listened to. Department of Health pilots of direct payments have generally been positive but acknowledge that local authority-managed personal budgets are the most appropriate options for many people who do not want the responsibilities of a direct payment, putting a premium on ensuring they deliver genuine choice and control. Evidence from health systems in countries that have introduced personal budgets suggests they can be a powerful tool in improving service user satisfaction and help increase the treatment choices available. Market changes and the adaptation of providers to the new commissioning models is of key importance to the success of personalisation, as personal budgets are of little use without a responsive market. There are those who broaden the concept and attribute to it all aspects of listening to service users and enabling them to control and influence their own care. ADASS has campaigned for a reduction in the target since it reported last year that the growth in personal budgets had stalled and that take-up from 2010 to 2011 was almost entirely down to council-managed personal budgets rather than direct payments. The core functions of care management – assessing service users, drawing up a care plan and purchasing services to meet needs – are all transformed through personal budgets. Some of these can be found on the Putting People First website. Personalisation is about giving people much more choice and control over their lives in all health and social care settings and is far wider than simply giving personal budgets. SCIE At a glance 30Published: October 2010. Evidence shows that the more engaged staff are in what they do, the better their performance and the better the outcome for service users. The Department of Health’s 2010 White Paper Equity and Excellence: Liberating the NHScontinues to advocate person-centredness as a key priority. Personalisation is a social care approach developed by the Department of Health. The level of detail depends on the complexity involved in their long-term condition. It also means to recognise the user as a person with strengths and preferences and it starts with the user instead of the service (Social Care Institute for … In contrast to traditional approaches that preceded it, in which individuals were expected to fit into the services that were available for them, person-centred care forms the basis for all modern care planning, placing the individual at the centre of their own care and ensuring that it is individual needs-led, not service-led. All SCIE resources are free to download, however to access the following download you will need a free MySCIE account: All SCIE resources are free to download, however to access the following download the provider market will take time to adapt and, currently, the supply of services is struggling to meet the demands of those on personal budgets. a national portal carrying information and advice on care and support. It has been government policy to transform social care in England in line with the personalisation agenda since 2007, and personal budgets have been thoroughly trialled and piloted. This means starting with the person as an individual with strengths, preferences and aspirations and putting them at the centre of the process of identifying their needs and making choices about how and when they are supported to live their lives. NHS Bedfordshire’s service redesign pilot aimed to explore how the personalisation models used in social care could be adapted for use in the NHS. Since you're here... Why not sign up to our free weekly newsletter? Relationships between commissioners, providers and service users will need to change if the NHS is to improve at offering the right information and services at the right time. The core functions of care management — assessing service users, drawing up a care plan and purchasing services to meet needs — are all affected by personal budgets. However, the Government has now changed this target to 70% and has acknowledged that budgets are not suitable for everyone. 05 November 2012. This may not necessarily involve day-to-day management but they should support and monitor progress. The draft Care and Support Bill is currently going through pre-legislative scrutiny pending its journey into law. The role of change champions is to act as an intermediary between staff and managers, speak positively about the change, show that it can be done and support colleagues at an informal level. The advent of direct payments and personal budgets means that local authorities will increasingly need to seek alternatives to block contracts. Personalised care planning provides an opportunity to tailor care for those with long-term conditions. The guide contains a suite of learning materials which can be used as part of individual or team development. This is referred to as citizen-directed support. No. The most important actions to guide staff through the changes are: Each NHS organisation should nominate at least one champion or sponsor, who will be given responsibility for driving the move towards personalisation. Staff development for personalisation should include training on the processes for budget setting and effective care planning. 4289790 This includes addressing needs related to disability, race, gender, age, sexual orientation and religion or belief (Government Equalities Office 2010). institute for excellence. Rolling out the NHS Comprehensive model of Personalised Care, so that 2.5 million people can have choice and control over support for their mental and physical health. Staff will need to ensure that equality and diversity issues are taken into account and that individuals have equal access to public services. Personal budgets are an allocation of funding given to users after an assessment. NHS organisations will need to be proactive in supporting staff to make cultural changes, and this will impact on how staff work. In addition to having the right training in place from undergraduate to post-qualifying levels, organisations will need to work continuously with their staff to help them develop the particular skills and competencies needed to support service users in a personalised way. In the case of direct payments, cash payments are given to service users who have been assessed as needing social care support. There are also concerns that a number of groups including people with dementia, those with other mental health problems and those who lack mental capacity, are not yet benefiting from this approach. In order to ensure personalised services are responsive to service user needs and promote self care, health and social care will need to think more about integrated working. Delivering personalised services will mean different things to different people – it’s about self-determination and self-directed care. All rights reserved, Personalisation briefing: implications for NHS staff, Putting People First: Transforming adult social care, The personal health budgets learning community, ensuring strong partnerships with local authority/Northern Ireland health and social care trust commissioners experienced in implementing personalisation, putting clear procedures and systems in place to facilitate integration across health and social care, ensuring capacity is taken into account – don’t underestimate the demands of implementing personalisation on the existing workforce, having processes to manage the expectations of service users and carers once new services are set up and running smoothly.

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